With a career spanning across the entire hospitality industry, Rachel is passionate about creating an encompassing experience for customers. For her, it’s all about how food, coffee and service work together to keep the customers coming back.
Bringing her background in café ownership and hospitality recruitment to her role at the Barista Academy, Rachel is focused on creating generations of “work ready” baristas. She wants to help boost the industry with baristas who are assets to business, who generate income and engage with the customers. She believes a great café shouldn’t need a loyalty card – great service achieves this without undermining profit margins.
Rachel works within The Barista Academy co-ordinating training for our large corporate clients and franchises, working with industry partners around the world as well as a range of consulting services aimed to help business owners boost profits and create companies they’re proud to own.